We are dedicated to helping you get the most out of the Music Maker theme. Please read our support policy carefully to understand what assistance we provide and how to get help.
1. Support Hours
Our customer support team is available Monday through Friday. Please note that responses can take 24 to 48 hours. We do not offer email support on weekends. Email is checked one time daily at 3 pm, Monday to Friday.
2. What Support We Provide
What Support DOES Include:
- Answering questions about the Music Maker theme and its features
- Assistance with reported bugs and issues
- Help with Easy Digital Downloads Issues
What Support DOES NOT Include:
- Theme modifications and customization. Consider hiring a freelance coder.
- Custom CSS Code. Consider hiring a freelance coder.
- Third-party plugins and any other things that are not related to the Music Maker theme directly.
- Installation Services
- Complex server-side issues. Please contact your website host for this.
We will try to help with simple requests, but we cannot provide extensive help regarding modifications.
3. Customer Support Abuse
We strive to provide timely and helpful support to all our customers. However, we DO NOT have to provide support to rude or abusive individuals. Please be respectful in your communication.
- We DO NOT have to provide support to rude people.
- Please search the Knowledge Base and Google before sending multiple messages.
- Please DO NOT send us emails daily without searching the Knowledge Base and Google for answers that can easily be found.
- We do our best to help, but please do not take offense if we are not able to provide the modifications you are requesting.
4. Where We Provide Support
We will only provide email support through our Help Site.
We do not provide support through Facebook, X (Twitter), YouTube, Forums, or over the phone.
Our FAQs contain answers to common questions and may help answer questions you may have.