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Support Policy

1. Support Hours

  • Customer support responses can take 24 to 48 hours, Monday through Friday.
  • No email support on weekends.

2. What Support We Provide

What Support DOES Include:

  • Answering questions about the Music Maker theme and its features
  • Assistance with reported bugs and issues
  • Help with Easy Digital Downloads Issues

What Support DOES NOT Include:

  • Themes modifications and customization. Consider hiring a freelance coder.
  • Custom CSS Code. Consider hiring a freelance coder.
  • Third-party plugins and any other things that are not related to the Music Maker theme directly.
  • Installation Services
  • Complex server-side issues. Please contact your website host for this.

We will try to help with simple requests, but we cannot provide extensive help regarding modifications.

3. Customer Support Abuse

We have always tried to provide timely, efficient, and free customer support. But some people abuse this service.

  • We DO NOT have to provide support to rude people.
  • Please search the Knowledge Base and Google before sending multiple messages.
  • Please DO NOT send us emails daily without searching the Knowledge Base and Google for answers that can easily be found.
  • We do our best to help, but please do not take offense if we are not able to provide modifications you are requesting.

4. Where We Provide Support

We will only provide email support through our Help Site.

We do not provide support through Facebook, Twitter, YouTube, Forums, or over the phone.

Our FAQs contain answers to common questions and may help answer questions you may have.

Updated on March 10, 2018

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