1. Support Hours
Customer support responses can take 24 to 48 hours to reply Monday through Friday. No email support is given on the on weekends.
2. Where We Provide Support
We will only provide support through our Help Site. We don’t provide our support through Facebook, Twitter, Youtube, Forums, or over the phone.
Our FAQs contain answers to common questions and may help answer questions you may have.
3. Extent of Our Support
We only cover support for the Music Maker Theme and cannot provide support on WordPress or third-party plugins.
We understand that there is a fine line between what is considered to be support and customization.
Though we will try to help you with any type of requests (including customization that requires only a couple lines of code changing), you must understand that we cannot provide extensive help in terms of modifications.
Moreover, technical support will always take priority over modification/customization requests.
4. What We Can’t Help You With
- WordPress general support and how to’s. Please search the knowledge base or Google for answers.
- New features implementation and extending themes functionality.
- Themes modifications and customization.
- Complex server-side issues. Please contact your website host for this.
- Third-party plugins and any other things that are not related to our products directly.
5. Support Abuse
I have always provided timely, efficient and free customer support. But it is clear that some people abuse this service.
Please remember, I am not required to provide support. I don’t have to help rude people or people who abuse customer support. Please put time and thought into what you would like to inquire and do not ask every question that comes to mind without trying to find the answer on your own first. Please search the knowledge base and Google for answers.
If you are looking for custom code, please consider hiring a freelancer instead.
I do my best to be helpful, but some people abuse support sending messages daily when they can easily find answers on their own.
Remember, we do our best to help! So, please, do not take offense if we are not able to provide modifications you are requesting.