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Troubleshoot Problems

You can see by our demo website the Music Maker theme works.

These 7 tips fix 95% of website problems.

Test each suggestion below. Support responses take 2 business days.

How to Troubleshoot

  1. Deactivate all plugins except Easy Digital Downloads
    • If this fixes the problem, slowly turn on plugins, and remove the plugin causing the problem.
  2. Clear cache plugins, deactivate cache plugins, and clear browser cache
  3. Update WordPress, WordPress plugins, and the Music Maker theme
  4. Double check tutorials to make sure you covered all steps
  5. Remove conflicting CSS
  6. Remove conflicting JavaScript code
  7. Server loading issues? If yes, please contact your website host.

 

Special Troubleshooting Tips After Updating to 3.0 Notes


Common Issues Below:

Page Content Not Loading?

Animation Problems

Theme Installation

Missing Style.css Error

This happens when you upload the wrong file.

You need to upload the MusicMaker.zip file to your server.

Beat Store Link is Missing ( Can’t Add Beats )

If you do not see the Beat Store tab in WordPress on the sidebar, it is because you haven’t installed and activated the Easy Digital Downloads plugin.

This plugin is REQUIRED to use the theme. Tutorials:

Uploading Files & Limits

File Upload Limit Issue

The WordPress upload limit is NOT set or controlled by the Music Maker theme, but by your website host.

To increase your file upload limit you will need to contact your website host and ask them for help on increasing your WordPress upload limit to the highest they allow.

Since all website host are different, there is no universal way to increase your upload limit.

Some people prefer to upload to their server through FTP software.

Related: How to Use Google Drive for Large Files

Upload Large Files to Your Server Through FTP
Error Message: Sorry, this file type is not permitted for security reasons.

If you get this issue try installing Disable Real MIME Check WordPress plugin. That should help.

Read More: Fix WordPress Issue “Sorry, this file type is not permitted for security reasons.”

Payments & Emails

Checkout Page Appears Empty

This usually happens because of cache plugins, try clearing cache plugins, and deactivating the cache plugin.

Also make sure your checkout page have the required Easy Digital Downloads shortcode.

There are 4 pages you need when using the Easy Digital Download plugin. If for some reason you accidentally delete one of these pages, below you will find the page title and the short code that is needed on that static page.

Shortcode & Settings

Static Pages

When adding these pages make sure you select the Full Width template under Page Attributes ( Full Width Template ) , and uncheck Allow Comments in the discussion box ( Hide Comments ) .

Checkout

[download_checkout]

Transaction Failed

Your transaction failed, please try again or contact site support.

Purchase Confirmation

Thank you for your purchase! [edd_receipt]

Purchase History

[purchase_history]

Beat Store Settings

Make sure you select the pages you created under the Beat Store Settings tab.

select

Payments Stay as Pending

This problem is usually caused by PayPal being unable to effectively communicate with your website.

There are several common reasons payments remain as “Pending”:

  • PayPal’s Instant Payment Notifications (IPN) system is not enabled or configured properly in your PayPal account
  • You have a plugin installed that is blocking the IPN requests
  • Your website cannot make remote requests through cURL
  • You have rules in your .htaccess file that are blocking the IPN requests
  • Your site has too aggressive caching that results in improper update queries

Plugins that have been known to cause issues:

  • Bad Behavior
  • iThemes Security
  • All-In-One Security
  • Wordfence Security
  • W3 Total Cache
  • WP Super Cache
  • Complete Cache

What to Do

Configuring the PayPal IPN

The first thing you should do is go to Beat Store > Settings > Payment Gateways and check the box for “Disable PayPal IPN Verification”.

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If this does not resolve the issue, you will need to login to your PayPal account, go to Profile > My Selling Tools > Instant Payment Notification and make sure that IPN is enabled. If PayPal requires you set a URL, then use:

http://yoursite.com/?edd-listener=IPN

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If neither of these solutions work, then you will need to check and confirm that your PayPal account has a verified email address. If the address in your PayPal account is not verified, payments will not automatically be marked as complete.

Another possible cause would be conflicts of currency. If PayPal is receiving payments in $USD, but you have EDD’s currency set to something other than $USD, transactions may not be completed properly.

If the problem still persists, the last option is then to ensure you do not have any plugins, such as Bad Behavior, installed. These kind of anti-spam plugins typically block the PayPal communication. If you do have one of these plugins installed, try deactivating it, do a test purchase, and then see if your payment is marked as complete.

Check out these post for more details

Emails Don't Work / Email Problems

Audio Player

Audio Player Doesn't Work ( Download File )

You will see a “Download File” error if you do not add a audio mp3 file to your audio preview.

If Beat Store Says “Download File” If your beat store looks like the image below, it’s because you haven’t added beats. So add beats. If you have added beats, make sure the beats are published and not in draft mode.

beat store error

If Single Beats Page Say “Download File

single-page

This happens when an MP3 file isn’t added to the Audio Preview input correctly.

  • If the Audio Preview left is empty, you will get the “Download” link error.
  • If the Audio Preview has a file in it that DOES NOT end with a .mp3, you will get the “Download” link error.

Example of how the file you URL should look: http://yoursite.com/XXXXX/beat.mp3

Watch the video on how to correctly add beats.

mp3

Add the MP3 file properly and update the post and see if that fixes the issue. If the answer above doesn’t solve the problem, try deactivating all WordPress plugins except

Easy Digital Downloads and see if this fixes the issue.

Related: How to Add Beats

MP3 Upload Error

Sorry if you are having problems with uploading files. This isn’t something that is controlled by the Music Maker theme. So it is suggested you contact your host to tell them about your upload problems. Hopefully they will help you increase your upload limit and upload memory.

Some people prefer to upload to their server through FTP. So check out this post on how to Upload Large Files to Your Server Through FTP Software.

Also check out How to Increase Your WordPress Upload Limit.

Cache Plugins

I Don't See Changes on My Website

This usually happens because of cache plugins.

If you are using a cache plugin, you will usually need to clear the cache plugin to make the changes live on your website.

Cache Plugin Problems

Cache plugins have been known to cause problems with the beat store.

Common Problems

  • Check out page appearing empty
  • Beat download links not working after buying
  • Website changes not appearing live
  • Customizer changes not appearing live
  • Adding to cart issues

So if you are having website problems and are using a cache plugins. Please clear the cache and deactivate the plugin and see if you still have the problem.

If you are still interested in using a cache plugin, check out these links for best plugin settings for the plugins listed below.

WordPress Plugin Problems ( Code Conflicts )

A few people have had problems using the Music Maker theme with different plugins. The theme will work with a lot of different plugins, but there is no way I can test the theme with all 25,000 plugins online.

Each time you add a plugin to your site it adds additional code / scripts to your website which can conflict with the Music Maker theme. When scripts conflict with one another they can stop features from working like the homepage banner, audio player, FAQ toggle and more.

It is best practice to not use a lot of plugins. Some plugins are poorly written which can take up more server resources and slow down your site. HipHopMakers.com has been shut down many times in the past due to taking up too many computer resources, so I have cut it down to the bare minimum of 7 WordPress plugins.

So if you do have problems with the Music Maker theme, I would suggest you deactivate all your WordPress plugins. Check if you are still having problems. If the problem is fixed, slowly start activating plugins to see which plugin is causing the problem.

Plugins that are known to create problems with the Music Maker theme features:

  • WP Super Cache

Homepage Banners

Homepage Banners Do Not Work

The homepage banner sometimes doesn’t work because of plugins you have installed. So it is suggested you deactivate some of the plugins you have installed ( all except Easy Digital Downloads). If the banner begins to work, start adding the plugins back to see which plugin is causing the problem.

Then remove the plugin that is causing the problem.

Server Issues

Internal Server Error

If you see the 500 Internal Server Error or Internal Server Error, it is suggested you contact your web host for assistance. They can help with this server loading issue.

Connection Timed Out

If you get this error, it is suggested you contact your web host for assistance. They can help with this server loading issue.

Error Establishing a Database Connection

If you see this error, it is suggested you contact your web host for assistance. They can help with this server loading issue.

Custom Post Type 404 Errors

You may experience problems with 404 errors and custom post types. Try the following steps:

  1. Make sure that none of your Custom Post Types and single pages have the same name. If they do, rename the single page, including the slug.
  2. Log in to your WordPress Administration Screens, navigate to Settings > Permalinks. Select the default permalinks. Save. Then reselect your preferred permalinks. This will flush the rewrite rules and should solve your problem.

Beat Store Issues

Beat Genres or Beat Categories Links Don't Work

In WordPress sometimes when you rename or edit categories/genres names or their link structures it can stop links from working.

Instructions

Fixing this problem will be a trial and error process because it is different for everyone.

1. Save Permalinks

When ever you change your beat categories, beat genres, or beat tag names you need to re-save your permalink structure. You will do this by going to Permalinks under Settings on the sidebar. Click the Save Changes button.

Now test out the sorting links on your sidebar.

If the links do not work, try #2:

2. Re-change Names

If updating the permalinks didn’t work, you may have to try and go back to the old category, genre, or tag name you previously had. So go back and re-change the name and URL to what it was previously. Once you do this, go back and save your permalinks again.

Now test out the sorting links on your sidebar.

If the links do not work, try #3:

3. Delete and Add New

The last option is to delete the category, genre, or tag that is not linking right. Re-add the category, genre, or tag ( exactly the way you want ) and give it the URL structure you want when creating it. Once you do this, go back and save your permalinks again. You will have to go into your beats and re-add them into a genre, category, or tag group of your choice. This option should work.

Now test out the sorting links on your sidebar.

Free Download Button Doesn't Work

If you get this problem you need to change the Music Maker’s download method.

How to fix this problem:
1. In WordPress click Settings under Beat Store on the sidebar.

Screen Shot 2014-01-04 at 4.02.39 PM

2. On the settings page click the MISC tab.

Screen Shot 2014-01-04 at 4.03.20 PM

3. Next to Download Method select Redirect.

Screen Shot 2014-01-04 at 4.04.45 PM

4. Click the Save Changes button at the bottom of the page.

This should solve your problem.

The Buy Button is Missing

This happens if you select the color White as the main color of your theme.

To fix this you must select another color. Select Blue, Black, Grey, or any color besides White.

Select your main site color go to Customize > Colors > Button & Link Color

Buy Button - Redirect to Checkout Page

To change this go to Settings under Beat Store. Click the MISC tab, and uncheck Redirect to Checkout.

Screen Shot 2014-03-18 at 4.43.28 PM

Misc

Show or Hide Comment Form

Product Page Missing Buy Button

There are 2 reasons you may not see the buy button on the single product page.

1. If the issue is a digital product, the button may not be appearing because you did not enter in the Easy Digital Downloads product short code number.  Please go through the steps of how to add a digital product and add the short code number.

2. If the issue is with a physical product, you may have entered an incorrect value in the shipping input when creating a product. If there is no shipping amount, leave the input empty. Do not enter any words, the input is for numbers only. But once again, leave the input empty if there is no shipping cost.

Also make sure you have added your PayPal information in the WordPress Customizer at Customize > Product Store.

Fix Floating Widget Content

To fix this problem you want to add some CSS code to make the div around the content float left.

Screen Shot 2014-03-13 at 9.04.50 AM

How to fix this

If you added HTML to a text widget that is floating outside of the widget box, take the code below, and place your HTML in the middle where it says  HTML goes here.

<div style="float:left;" >

<!-- HTML code goes here -->

</div>

Result

Screen Shot 2014-03-13 at 9.05.14 AM

iPage Checkout Page Issues

A few people have had issues with their checkout page appearing empty. The common issue has been the web host iPage.

If you are having a checkout page issue it is suggested you contact your host and ask them for assistance. It appears to be a PHP memory issue.

Reference links: Shopping Cart Is Empty at Checkout

Is the Problem Fixed?

If none of the tips above help, please take a look at the typical issue list below. If you don’t find what you are looking for there, maybe a simple Google Search will help with the problem.

 

In-Depth Troubleshooting Guide

Troubleshooting Guide

If something on your website is not working properly that is built into the theme, try each one of the suggestions below.

1. Turn All Plugins Off Except Easy Digital Downloads

WordPress plugins are the #1 cause of website problems.

Action:  Turn off all plugins except Easy Digital Downloads, refresh your site, and check the issue.

If this fixes the problems, start activating the plugins to see which plugin is causing the problem and remove the plugin.


2. Deactivate Cache Plugins & Clear Cache

Common cache plugin problems:

  • Checkout page appearing empty
  • Beat download links not working after buying
  • Website changes not appearing live
  • Customizer changes not working
  • Adding to cart issues

Action: Clear the plugin cache and deactivate all plugins except Easy Digital Downloads


3. Update WordPress, Plugins, & Music Maker Theme

Make sure these 3 things are up to date because new releases usually fix WordPress bugs.


4. Missed Something in the Tutorials?

Double check the tutorial to make sure you followed all the steps. Common issues below


5. Remove Conflicting CSS & JavaScript

If you have added custom CSS or JavaScript code, back the code up, and remove it from the site to see if that fixes the issue.


6. Having Server Issues?

Server issues aren’t usually caused by the Music Maker theme, but by your website host.

Contact your website host for help.

Updated on November 7, 2017

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Comments

  1. hello,

    if i change domains, can i use this theme? I would like to keep your theme for my new domain.

    1. Yes. Deactivate your license key before changing your domain name, and you will be able to activate it again with the new domain name.

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