How to Troubleshoot Problems

You can see by our demo website the Music Maker theme works.

These tips fix 90% of website problems.

How to Fix Common Problems

1. ) Deactivate All Plugins Except Easy Digital Downloads

2. ) Clear Cache Plugins, Deactivate Cache Plugins, Clear Browser Cache

3. ) Update WordPress, Plugins, & Music Maker Theme
4. ) Double Check Tutorials
5. ) Remove Conflicting CSS or JavaScript
6. ) Server Issues... Contact Your Website Host




In-Depth Troubleshooting Guide

If something on your website is not working properly that is built into the theme, try each one of the suggestions below.

1. Turn All Plugins Off Except Easy Digital Downloads

WordPress plugins are the #1 cause of website problems.

Action:  Turn off all plugins except Easy Digital Downloads, refresh your site, and check the issue.

If this fixes the problems, start activating the plugins to see which plugin is causing the problem and remove the plugin.

2. Deactivate Cache Plugins & Clear Cache

Common cache plugin problems:

  • Checkout page appearing empty
  • Beat download links not working after buying
  • Website changes not appearing live
  • Customizer changes not working
  • Adding to cart issues

Action: Clear the plugin cache and deactivate all plugins except Easy Digital Downloads

3. Update WordPress, Plugins, & Music Maker Theme

Make sure these 3 things are up to date, because new releases usually fix WordPress bugs.

4. Missed Something in the Tutorials?

Double check the tutorial to make sure you followed all the steps. Common issues below:

5. Remove Conflicting CSS & JavaScript

If you have added custom CSS or JavaScript code, back the code up, and remove it from the site to see if that fixes the issue.

6. Having Server Issues?

Server issues aren't usually caused by the Music Maker theme, but by your website host.

Contact your website host for help.  Related articles:

Is the Problem Fixed?

If none of the tips above help, please take a look at the typical issue list below. If you don't find what you are looking for there, maybe a simple Google Search will help with the problem.

Other Common Issues
Related Articles
Last updated on June 20th, 2017

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