How to Troubleshoot Website Problems

You can see by our demo website the Music Maker theme works.

These 6 tips fix 99% of website problems.

What to Do:
1. ) Deactivate All Plugins Except Easy Digital Downloads
2. ) Clear Cache Plugins, Deactivate Cache Plugins, & Clear Your Browser Cache
3. ) Update WordPress, Plugins, & the Music Maker Theme
4. ) Double Check Tutorials
5. ) Remove Conflicting CSS or JavaScript
6. ) Server Loading Issues? . . . If Yes, Contact Your Website Host

 

Test each suggestion above. Support responses can take 48 hours.

 

Troubleshooting Guide

If something on your website is not working properly that is built into the theme, try each one of the suggestions below.

1. Turn All Plugins Off Except Easy Digital Downloads

WordPress plugins are the #1 cause of website problems.

Action:  Turn off all plugins except Easy Digital Downloads, refresh your site, and check the issue.

If this fixes the problems, start activating the plugins to see which plugin is causing the problem and remove the plugin.


2. Deactivate Cache Plugins & Clear Cache

Common cache plugin problems:

  • Checkout page appearing empty
  • Beat download links not working after buying
  • Website changes not appearing live
  • Customizer changes not working
  • Adding to cart issues

Action: Clear the plugin cache and deactivate all plugins except Easy Digital Downloads


3. Update WordPress, Plugins, & Music Maker Theme

Make sure these 3 things are up to date, because new releases usually fix WordPress bugs.


4. Missed Something in the Tutorials?

Double check the tutorial to make sure you followed all the steps. Common issues below:


5. Remove Conflicting CSS & JavaScript

If you have added custom CSS or JavaScript code, back the code up, and remove it from the site to see if that fixes the issue.


6. Having Server Issues?

Server issues aren't usually caused by the Music Maker theme, but by your website host.

Contact your website host for help.  Related articles:

Common Problems

Theme Installation

Audio Player

Cache Plugins

Uploading Files & Limits

Payments & Emails

Features Not Working

Server Issues

Beat Related

Misc

Is the Problem Fixed?

If none of the tips above help, please take a look at the typical issue list below. If you don't find what you are looking for there, maybe a simple Google Search will help with the problem.

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Last updated on July 31st, 2017

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