Sometimes when people are asking for help I will ask for a website link and login information to check out the issue.
Website Link – This being the place where your WordPress site is installed. This is where you log in to make edits to your website. Usually it will look like this:
Your website link is preferred over your C-Panel or web host link. Please provide the direct link to your WordPress site.
Login Information – This is your username and password you use to log in to your website.
Please double check to make sure you provide the correct login information. Letter case sensitive as well.